Business Package



	Sitecare Contracts With increasing demands being made on your network, you are often required to have a hand's on approach to it's management, rather than to spend that time running your business. As your network continues to grow, the impact on the network managers workload and stress levels continue to rise. HIRA Consultants Sitecare contracts ease the job of managing your network by providing access to staff for rapid fault isolation and problem resolution. We are able to offer you a tailor-made network support contract which means that the cost of network support can be clearly defined and budgeted.					“HIRA Consultants is committed to providing its clients with quality IT solutions and an excellent support experience while building strong professional relationships.” Jason Hira, Director Contact Us Mobile: 021 7500 90 FAX: (04) 527 0003 Email: jasonhira@hiraconsultants.co.nz
	HIRA Consultants support contract client’s benefit from the following:
	• A fixed monthly cost for support of the computer system • Priority service • A regular system check providing details of network performance, hard disk capacity and tape backup integrity • Receive support at a reduced cost on a per hour basis • Receive regular information on developments in the computer industry • Receive invitations to product launches and relevant seminars • Are appointed a senior technical staff member to oversee all support requirements • Have access to phone support from trained and highly qualified support engineers • HIRA Consultants gains a sound understanding of the client's network and on-going requirements • Receive detailed summaries of all work carried out on the network at the end of each quarter
	Information pertaining to each of our clients is constantly updated in our service database. This information consists of all pertinent equipment, circuits, key customer contacts, third party vendor contacts and remote site information. This helps HIRA Consultants provide our clients with the highest quality service without delay. Proactive Services HIRA Consultants can check your email gateway and backup logs daily. HIRA Consultants are often able to let you know that you have a problem before you know about it. Non-Contract Support Services HIRA Consultants offers non-contract support services in the Wellington CBD. These services are provided by our specialist technical staff, with full access to workshop facilities and tools. The service is charged at and hourly rate, and covers everything from a network down situation, to replacing a faulty keyboard.
	Some of our specialist areas of expertise are:
	• Microsoft Windows based networks, using server technologies like Windows Server (NT 4.0 to Server 2003), Exchange Server, ISA Server and Terminal Server • Desktop computing solutions using all versions of Microsoft Windows from Windows95 to Windows XP • Virtualisations • IP networking including setting up Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN) • Network security, routing and firewall configuration and monitoring • Microsoft Small business server • Microsoft Server 2000 & 2003 • Exchange • Symantec livestate recovery
	Remote Support - Your Computer Problems Solved Via The Internet With the use of our remote support technology, we can service and repair your computer over the internet. No on-site visit is required. The majority of computer problems are caused by faults in software or its configuration. These problems can be solved quickly and easily remote access. We absolutely guarantee security and we only have access to your computer while you keep the software running. This software does not modify any security settings, so your computer and network will stay untouched. We can only connect to your PC if you initiate the remote session.